Looking for an answer?Our most commonly asked questions are here!
How do I place an order online?
1. Choose your Product and Get Pricing. Go to the Product Order Page by clicking the product. Each product has options (paper, size, color, quantity, etc.). Select your product specifications and get the price by instant price calculator. You can call us or talk to our representative by going to the live chat option to get the price for your product. 2. Upload your file and complete your Billing & Shipping Information Click on the “Choose prices & Order Now” button on the product page. Click on the “Browse” button to start attaching your files. Upload all necessary files (graphics, artwork, text, etc.) for your order. Click on the “Proceed” button when you’re done. You will then be directed to the Shopping Cart Page where you can view a summary of your order including the product type, quantity, and price. Please review your order summary carefully. Give your delivery information for shipping. To proceed, click on the “checkout” button. You will be directed Login or signup page. Login to your account or signup for new users. On the Billing Information page, please check your Billing Address. Enter your payment information in the appropriate fields. To proceed, click on the “Continue” button. Please review our Terms and Conditions. Then, click the box that says “I have read and agree with the Terms and Conditions.” Click the “Confirm Order” button to place your order. 3. Approve your Proof Once you have placed your order, you will be prompted by email that proof has been uploaded to your account as soon as possible after we receive your digital files. Your proof can be downloaded by logging in to your viveprinting.ie account, go to job management, then select the invoice that is for review click the link for the proof then download. Please review your digital proof carefully. When your 100% satisfied, click the “approved” button on the invoice. Please note that when you approve a proof, your print job is sent to the press. Once in production, changes cannot be made and the turnaround time of your print job begins. 4. Waive Proof If you want your job to be processed immediately you have the option of waiving your proof. To do this do not check the Get PDF proof box after you have uploaded the file. In doing so your job will be forwarded to production at the same time you have successfully uploaded your file. Important: Only go through this option if you are 100% sure that your file is good for print. viveprinting.ie will not be held liable for any errors that may occur in printing if your digital file has a problem.
How can I be sure I’m ordering the right product?
Our home page displays a list of all the products we offer. Simply click on a product link to view complete information about a product’s features and specifications. If you have further questions about any product or available printing options, please don’t hesitate to call us or talk through live chat option. We have a friendly and knowledgeable staff ready to answer your questions at any time.
How do I get a price quote before placing my order?
We offer instant online pricing on our products. On the Product Order page, the price of your order is displayed automatically after you’ve selected all your product specs (paper, size, color, quantity, etc.) You can also request for custom quotes for your custom print jobs, by clicking “live chat” link and talking to our representative.
What shipping methods do you offer?
We ship using FedEx, DHL or UPS Is your website secure for online payments? Absolutely our site is protected by SSL technology; all online transactions on our site are completely secured and encrypted for privacy. We understand your concern about giving your credit card information online and we’d like to assure you that shopping with us online is 100% safe and secure.
What are instance when you refuse an order?
Yes. Orders with offensive, indecent and improper material will be refused. Any material which in our opinion may be of an illegal nature or an infringement on the rights of any third party will not be printed. Read our Terms of Service section for more detail. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by the customer or required by Viveprinting.ca, when the proof is approved online through customer’s account or by email. For orders where a hard copy proof has been requested, the signed proof should be received by Viveprinting.ca on or before the cut-off time. Production turnaround for orders and/or proofs that are approved before 8 PM EST / 5 PM PST starts the next business day. Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order. While we exercise due diligence to meet your target finished date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather and other occurrences may impact our ability to meet the deadline.
What happens if there are pricing errors in your site?
We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. However, should a product be listed at a wrong price or with incorrect information due to typographical error, human error or any other reason please note: We have the right to refuse or cancel any orders placed whether or not the order has been confirmed. If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund. Product prices are subject to change without prior notice. Please check before placing your order.
How do I track my order?
You can track your order by simply calling us or by tracking no. provided through email.
What payment methods do you accept?
We currently accept PayPal and the following credit cards for payment.
- American Express
What information is needed for payment? The following information is needed to complete your online transaction: Credit card information Credit card type, credit card number, cardholder name, expiration date, and security code Billing information Your name, address and phone number as they appear on your credit card statements Can I upload my file for you to review without making a purchase? You sure can. We are famous for our Free Project Review service where we do a free technical review of your file before you even place your order. How do I contact you? Contact us by sending us an email at: email@example.com OR call us at: 800.362.0277